Privacy Policy


1Introduction


1.1   We take your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

1.2   Our registered office is at Donegall House, 7 Donegall Square North, Belfast, Northern Ireland, BT1 5GB.

1.3   This policy applies to information we collect about:

1.3.1  visitors to our website; and

1.3.2  people who do business with us or register for our service.


2The information we collect about you


2.1   When you do business with us, visit our website or register for our service we may collect the following personal information from you:

2.1.1  name; and

2.1.2  postal address, email address and telephone number.

2.2   We may also ask you for information when you report a problem to our helpdesk and may keep a record of any correspondence.

2.3   Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide our services.


3How we will use the information about you


3.1  We gather this information to allow us to provide the services requested. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

3.2   When submitting user-generated content (such as a forum posting or chat), you acknowledge and agree that we may access, preserve, and disclose your account information and any content posted by you in order to: (a) comply with any legal process; (b) enforce the terms and conditions of use; (c) respond to claims that any content posted violates the rights of third parties; (d) respond to your requests for customer service; (e) contact you to undertake further evaluation; or (f) protect the rights, property, or personal safety of Detacol Ltd, other users of the website and the public.

3.3  We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services, analyse trends and gather geographic and demographic information about our user base as a whole. Such aggregate information will not be distributed or sold to a third party unless such third parties are working on behalf of Detacol Ltd or we are compelled to do so by law.


4Marketing


4.1  We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would prefer not to receive this information, please send a blank email message to info@detacol.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

3.2   When submitting user-generated content (such as a forum posting or chat), you acknowledge and agree that we may access, preserve, and disclose your account information and any content posted by you in order to: (a) comply with any legal process; (b) enforce the terms and conditions of use; (c) respond to claims that any content posted violates the rights of third parties; (d) respond to your requests for customer service; (e) contact you to undertake further evaluation; or (f) protect the rights, property, or personal safety of Detacol Ltd, other users of the website and the public.


5How we protect your information


5.1  We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: Your data is held securely on our databases which are only available to authorised Detacol Ltd personnel on a password protected basis. Your information is protected by a firewall. Emails received by us will be stored securely within our corporate firewall.

5.2  You are responsible for ensuring that your Detacol account password remains secure. You should not disclose your user name and password to other people. If you forget your password please use the ‘Forgot Password’ link on our website.

5.3  We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.


6Access to your information and updating and correcting your information


6.1  You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@detacol.com. There will be a small charge for this service.

6.2  Where your details become outdated you should update your details in the secure area of the Detacol website.


7Your consent


7.1  By submitting your personal information you consent to the use of that information as set out in this policy.


8Changes to privacy policy


8.1  We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.


9How to contact us


9.1  We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to info@detacol.com or use the "Contact Us" section on the homepage of our website.